Since Spotify made its introduction in the U.S., I've been an avid user. Not unlike any other apps though, I've discovered my fair shair of issues with it. So I set out to connect with other users in an attempt to solve some of the more common experience issues as well as a few minor interface tweaks.
Identifying pain points and gaining valuable user feedback.
This is key in identifying your users and empathizing with them.
Prototyping these specific human needs in a specific time and place.